Information on the course.

Aimed at staff working in a variety of care settings and ensures that they come away with a good awareness of the principles of correct communication and record keeping within the care setting in which they are employed. By the achievement of better communication skills, improvement in the value of delivering good care and maintaining healthy working relationships is inevitable.

Course Content

  • What is communication?
  • Effective methods of communication.
  • Models of communication.
  • Communication techniques.
  • The management of communication.
  • Legislation and best practice.
  • Effective record keeping.
  • Keeping records in a Care environment.
  • Preventing errors.

Assessment and certification

Delegates may be expected to engage in a number of group activities.
A certificate will be awarded upon completion.

Course Duration

Half Day.


Minimum 4. Maximum 12.
Interested in this course?


07875 202142

01952 274559

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